UCS Active and University College School Study Case
Client Background and Services Provided by FastKlean
The client contacted our office in March 2011 with a request for quotation.
They were visited by our Operations Director who provided a Welcome Pack with all the necessary information about the way our Fastklean operates and the services we offer. The Management were so impressed with our presentation and prices they immediately approved our Company. They were particularly delighted that they had a dedicated Senior Account Manager and dedicated Internal Customer service contact to deal with any of their needs.
We could also demonstrate that all our operatives are thoroughly vetted and carefully trained to carry out their duties to a very high standard. We have an Investors in People award and are ISO 9001 Quality Assured accredited. We also fully understood their Health and Safety requirements.
All staff allocated to the site would undergo a site specific training including the safe handling and use of cleaning products.
The required service was a short notice emergency cover for their in-house team of cleaning operatives.
Initially we were only asked to provide cover staff at the Wellness Centre at UCS Active.
The cleaning sessions composed of cleaning and floor care for:
- Gym Area
- Locker Rooms
- Pool area
- Common Area
Also when necessary or required, an additional or replacement cleaner had to be provided to ensure minimal disruption to their schedule.
Although this was a initially only a short term agreement, we so impressed UCS Active‘s Management that we were then also referred to their school who went on to refer us to the school and continued to use Fastklean for their Wellness Centre.
We have now replaced 90% of their inhouse team and we provide over 90 hours of weekly cleaning at both UCS Active and University College School.
Our staff are now responsible for opening all buildings early in the morning and ensuring all areas are immaculately presented before the busy morning start. We also provide a number of staff that look after all areas during the day, as well as a team that look after their buildings after working hours every day of the week including Bank Holidays!
FastKlean fully met UCS‘s criteria for providing an ongoing cleaning service and are proud that they think so much of our company that they recommend us to numerous local businesses.