Styles and Wood Case Study
Client: Styles and Wood Ltd
Job: After Builders Clean, Sparkle Clean and Clinical Clean
Address: Bond House 347-353 CHISWICK HIGH ROAD, LONDON W4 4HS
Styles and Wood are a long established property support services company, refurbishing commercial buildings and working on new builds. In 2016 they were commissioned to convert an old large music studio premises to a new Outpatients and Diagnostics Centre for HCA Healthcare UK.
FastKlean had worked for them for several years so they knew this complex project could only be handled by us. We have a large team of over 250 fully qualified operatives and could schedule work at very short notice.
As the work needed to be carried out whilst building contractors were completing their work we needed to undertake strict risk assessments to ensure Health and Safety for all workers on site, provide meticulous planning and complete our work in several phases.
Before works commenced on site, our Senior Account Manager and Senior Cleaning Supervisor visited the building to assess the premises, draw up a written plan and detailed job specification.
Bond House has four floors with each still having building contractors working. As it was being converted to a Health Centre with full MRI and X-ray facilities, the quality of the clean had to be exceptional.
The After Builders Clean was planned for four days, one day per floor with a team of 8 Operatives and one Supervisor. Taking advice from Styles and Wood when each floor would be finished, each day was scheduled accordingly.
The Sparkle Clean was scheduled to take place over 2 days with a team of 6 Operatives and one Supervisor. Again advice was sought from Styles and Wood when all snagging would be completed and the clean was planned on this basis.
The Clinical Clean needed to be done at short notice after everything was passed. We could accommodate this because of our large workforce and the full backup office support we provide.
Unfortunately, even with the best laid plans, issues can arise. The building contractors took longer to complete their work and the After Builder Clean had to be put back on several occasions. This would infuriate some cleaning companies as the staff booked for the job would still need to be paid. Not so with FastKlean. With literally hundreds of calls a day being received we were able to provide our workers with other jobs at short notice.
The next issue was the building contractors not being completely finished on the day of the After Builders Clean for each floor. This required us to plan a further 5 additional days of work at just a few days’ notice. Fortunately our Operations Team are very experienced and managed to accommodate.
Then with no notice at all, we were asked to clean the hard floor tiles in the ground floor reception area as their carpet cleaning company had let them down. Without hesitation we arranged for our Hard Floor Cleaning Specialist Team to arrive the next day and undertake this work. Work already planned for them had to be rescheduled with all clients called to explain.
Styles and Wood knew they could rely on FastKlean to undertake this major project and ensure the building was cleaned to the very highest standards so they could handover to the new occupants on time.
Fastklean, having been in business since 2001, had the infrastructure and procedures in place to ensure work was completed with minimal fuss and stress.