Carpet Cleaning FAQs
Question: I’ve seen adverts for rug and carpet cleaning machines – can’t I just hire one of those?
Answer: The answer to that, obviously, is yes, you can. But part of the reason why people come back to us time and again to have their carpets cleaned is that a machine on its own doesn’t beat experience. We know exactly what detergents work on which marks and stains, and which ones don’t – and with over 16 years of experience and expertise, there isn’t a problem we haven’t dealt with before.
Question: Do you guarantee to get rid of every stain?
Answer: We’d like to – and we often do manage to leave a carpet completely spotless. However, there are some types of stain and mark that are permanent and can’t be cleaned, no matter what method you might use. In those situations, at least you know that if we can’t shift a stain, no-one can.
Question: How long will it take to clean my carpets?
Answer: As always, it depends on how many carpets we’re cleaning and how big the rooms are. An average sized carpet will usually take somewhere between 30 and 40 minutes to clean.
Question: What about drying time?
Answer: Left to dry naturally, you can expect a synthetic carpet to dry in anything between 3 and 6 hours. Heavier and more absorbent textiles, such as wool, take a little longer – between 4 and 8 hours. A fan or dehumidifier can speed this process up quite a lot and we can provide an air mover if required.
Question: How many people will carry out the work?
Answer: For most properties, we will send one carpet cleaner who will bring all the equipment necessary and will work through the rooms systematically.
Question: How much does it cost to have a carpet cleaned?
Answer: The price of the total carpet cleaning service depends on the type and size of room you want to be cleaned. For an accurate quote, feel free to contact our customer service representatives or book online.
Question: Can you walk on carpet after cleaning?
Answer: Walking on the carpet, while it is still wet could result in footprints showing later on. When we use the hot water extraction method, we ask clients that they allow several hours of drying time before they walk on the carpet again.
Question: Can professional carpet cleaners get out dog urine?
Answer: This is one of the toughest stains to remove from the carpet. We will do our best to remove the mark, but we cannot give 100% guarantee that the process will be a success. Keep in mind that just like with any stain, you need to contact our carpet cleaning experts as soon as possible after you see such a stain. In any case, we will banish the unpleasant odour from the fabric.